Skip to content

Chicago Athletic Association Hotel FAQ

While there’s certainly much to do in and around downtown and near Millennium Park, our Chicago Loop hotel on Michigan Avenue is practically a world unto itself. Seven dining establishments. A fitness center. Sweeping views to Lake Michigan’s blue horizon. Secrets hidden among the trophy and book cases. And small surprises waiting to be discovered throughout. 


We’ve collected most of the basic Q&A’s below. Please feel free to contact us if you have additional questions that we haven’t answered yet. 

COVID-19 UPDATE 

In light of recent citywide event cancellations, current restaurant occupancy and event size guidelines, and global travel restrictions to keep travelers safe, Chicago Athletic Association will temporarily cease normal hotel operations until the first quarter of 2021. 

During this period, the hotel will not accept any new reservations for stays through the first quarter of 2021 and existing reservations booked through the hotel or Hyatt prior to July 22, 2020 will be cancelled at no penalty. All restaurants will remain closed.

For future sales, weddings & events inquiries, please reach out to sales@chicagoathletichotel.com.
 

Transportation And Directions


Q: IS PARKING AVAILABLE AT THE HOTEL?

A: Valet parking is available at the 71 E. Madison St. entrance to the hotel. Self-parking with unlimited in and out privileges is available at the Grant Park North garage for $43 per night. Please present your ticket to the front desk for validation. 

Q: DO YOU OFFER SHUTTLE SERVICE TO THE HOTEL?

A: With so many ways to get around Chicagoland, we do not maintain a hotel shuttle service and recommend a taxi, Chicago’s fine public transportation system or the Go Airport Express shuttle service.

Q: HOW MUCH IS A TAXI FROM THE AIRPORT AND HOW LONG SHOULD I EXPECT IT TO TAKE?

A: From O’Hare: A taxi to or from O’Hare runs $35-$55, depending on traffic, and can take anywhere from 35 minutes to 1.5 hours.

From Midway: A taxi to or from Midway is about $30-$45, depending on traffic, and can take anywhere from 30 minutes to 1 hour.

Q: HOW DO I GET TO THE HOTEL FROM THE AIRPORTS VIA PUBLIC TRANSIT?

A: From O’Hare: Hop on the Blue Line train heading toward Forest Park and hop off at the Washington stop in the Chicago Loop. It’s easy and you’ll get to know Chicago a little more like a local. Back on street level, head east on Washington three blocks toward Millennium Park. You’ll pass under the “L” and then make a right on Michigan Avenue across from the park where you’ll see the beautiful steel and glass awning above the hotel entrance just past Madison Avenue. Welcome!

From Midway: Take the Orange Line train towards the Loop and get off at the Washington/Wabash stop. You will proceed one block east on Madison towards Michigan Avenue. The hotel’s Madison entrance is on 71 E. Madison or turn the corner and enter our Michigan Ave doors at 12 S. Michigan. 

Q: HOW CAN I CHECK MY CHICAGO ATHLETIC ASSOCIATION HOTEL OR CINDY’S ROOFTOP GIFTCARD BALANCE?
Click here.

General


Q: WHAT TIME IS CHECK-IN & CHECK-OUT AGAIN?

A: You may check into your room beginning at 3:00pm and we respectfully ask that you check out by Noon to allow time for us to prepare for our next guests.

Q: WHERE CAN I FIND THE POOL?

A: Gotcha! It’s true, the original Chicago Athletic Association was once known for its deep roster of swimmers—including a five-time Olympic gold medalist with a couple of aliases, Johnny Weissmuller and Tarzan—but today our focus is on (mostly) fully clothed fun and games.

Originally called “The Tank” by club members, the pool has been transformed into a one-of-a-kind Chicago event space ideal for creative public and private gatherings. In fact, the room behind the hotel’s grand staircase near Shake Shack now sports a mosaic tile floor, complete with swimming lanes and “Shallow” and “Deep” markers. 

Q: DO YOU HAVE A HOTEL SPA OR IN-ROOM SPA SERVICES?

A: While we do not operate a spa on the property, we do offer in-room spa services through a carefully curated list of preferred providers. Please contact guest services to arrange spa services in the comfort and privacy of your room.

Q: DO YOU OFFER GIFT CARDS?

A: Certainly. And we thank you for sharing the Chicago Athletic Association experience with your friends and loved ones. Please contact the hotel directly at 312-940-3552 for more information.

Q: AS A REGISTERED GUEST, CAN I SKIP THE LINE TO CINDY’S?

A: Yes, you can! You can use your hotel key card in the main elevators to access Cindy's of the hotel's 13th floor.

Q: DO YOU HAVE A FITNESS CENTER?

A: Great question. What self-respecting hotel with “Athletic” in its name would go without a 24-hour fitness center? Not this one. You’ll find the fitness center on the 9th floor. Please be respectful of other guests and maintain a social distance of at least 6 feet. 

Q: HOW MUCH DOES WI-FI COST?

A: We gladly provide high-speed complimentary Wi-Fi for registered guests to use throughout the hotel. 

Q: CAN I TAKE PICTURES AT THE HOTEL?

A: You're welcome to take snapshots of your visit with us! Please note that all professional photography or staged shoots (from weddings & events to senior photos & commercial needs) require a permit obtained from our marketing department in advance, and fees may apply. The team can be reached at press@chicagoathletichotel.com.

Q: I HAVE A LOT OF STUFF! CAN I SHIP THINGS TO THE HOTEL?

A: We are happy to accept packages on behalf of our guests, and fees may apply. Please contact Guest Services for specific information based on your needs.


Rooms And Reservations


Q: IS THERE A MINIMUM AGE REQUIREMENT TO CHECK INTO A ROOM?

A: You got it, kid. You’re gonna have to be at least 21 years old to check into the Chicago Athletic Association Hotel.

Q: WHY IS A TEMPORARY DEPOSIT HELD ON MY CARD FOR THE ROOM?

A: We do require guests to provide a $200 deposit for incidentals via credit or debit card at check-in, and if there are no incidental charges at check-out, the amount on hold is then released.

Q: ARE PETS ALLOWED AT THE HOTEL?

A: Chicago Athletic Association Hotel is pet-friendly and we encourage our guests to travel with their pets. After all, travel is always better with friends, isn’t it? That said, we do have a few requirements and restrictions that must be met in order to allow your pet to play here:

Pet Requirements:

Pets can be featherweights or heavyweights—but please no more than two pets per room.

Guests with pets must sign an animal waiver form upon check-in.

Service animals are exempt from restrictions.

Pet Restrictions:

By law, pets are not allowed inside our restaurants and bars—but your pets are allowed to congregate and entertain in lobby areas and relax on the floor of your guest room.

By law, pets must be on leash at all times in public spaces—we can’t have our buddies wandering into traffic or getting lost.

We’re proud of our clean Chicago sidewalks, so please be a good citizen and do not use the sidewalks outside the hotel as dog runs or potty areas. Please see the doorman for a place for your pooch to potty.

Accessibility


DO YOU PROVIDE ADA-COMPLIANT ACCOMMODATIONS?

A: Yes, we offer accessible rooms with roll-in showers and handlebars. To reserve an accessible room, just let us know when booking your room online or via phone at 312-940-3552.

Q: WHAT ARE THE ACCESSIBLE FEATURES OF YOUR HOTEL?

A: At the Chicago Athletic Association, we are committed to providing equal access and opportunity for individuals with all levels of ability. The features below make our hotel and restaurants more accessible for individuals with changing abilities to ensure a seamless and unforgettable experience. Our overall goal is to improve usability throughout the hotel for all guests.

Accessible hotel areas from accessible public entrance:
Hotel check-in area
Accessible guestrooms (with mobility features, and doorways that provide 32” of clear width)
All on-site restaurants

Accessible amenities:
All directional signage and guestroom numbers are in Braille
TTY kits are available for guest use upon request
Guestroom televisions have closed captioning option via button on remote control
Accessible vehicles can be accommodated through our valet services