Frequently Asked Questions

Chicago Athletic Association Hotel FAQ

While there’s certainly much to do in and around downtown in the Chicago Loop and Millennium Park, the hotel is practically a world unto itself. Five dining establishments. A fitness center. Sweeping views to Lake Michigan’s blue horizon. Secrets hidden among the trophy and book cases. And small surprises waiting to be discovered throughout.

We’ve collected most of the basic Q&A’s below. Please feel free to contact the Concierge Desk if you have additional questions that we haven’t answered yet.

 

Transportation and Directions

 

Q: IS PARKING AVAILABLE AT THE HOTEL?

A: Yes, we have valet parking available at our 71 E. Madison entrance. Overnight parking is $67 with in-and-out privileges. There’s also a self-park option for $50 at the Grant Park North Parking Garage. Our hourly rates are as follows:

0 to 4 Hours — $16.00 with restaurant validation
0 to 4 Hours — $26.00 without restaurant validation
4 to 8 Hours — $36.00
8 to 24 Hours — $67.00

 

Q: DO YOU OFFER SHUTTLE SERVICE TO THE HOTEL?

A: With so many ways to get around Chicagoland, we do not maintain a hotel shuttle service and recommend a taxi, Chicago’s fine public transportation system or the Go Airport Express shuttle service.

 

Q: HOW MUCH IS A TAXI FROM THE AIRPORT AND HOW LONG SHOULD I EXPECT IT TO TAKE?

A: From O’Hare: A taxi to or from O’Hare runs $35-$55, depending on traffic, and can take anywhere from 35 minutes to 1.5 hours.
From Midway: A taxi to or from Midway is about $30-$45, depending on traffic, and can take anywhere from 30 minutes to 1 hour.

 

Q: HOW DO I GET TO THE HOTEL FROM THE AIRPORTS VIA PUBLIC TRANSIT?

A: From O’Hare: Hop on the Blue Line train heading toward Forest Park and hop off at the Washington stop in the Chicago Loop. It’s easy and you’ll get to know Chicago a little more like a local. Back on street level, head east on Washington three blocks toward Millennium Park. You’ll pass under the “L” and then make a right on Michigan Avenue across from the park where you’ll see the beautiful steel and glass awning above the hotel entrance just past Madison Avenue. Welcome!

From Midway: Take the Orange Line train toward the Loop and get off at the Randolph/Wabash stop. Head one block east on Randolph and make a right on Michigan Avenue, across from Millennium Park. The hotel is just two blocks south on Michigan Avenue and you’ll see the beautiful steel and glass awning above the hotel entrance just past Madison Avenue. Come on in!

 

General

 

Q: WHAT TIME IS CHECK-IN & CHECK-OUT AGAIN?

A: You may check into your room beginning at 3:00pm and we respectfully ask that you check out by Noon to allow time for us to prepare for our next guests.

 

Q: WHERE CAN I FIND THE POOL?

A: Gotcha! It’s true, the original CAA was once known for its deep roster of swimmers—including a five-time Olympic gold medalist with a couple of aliases, Johnny Weissmuller and Tarzan—but today our focus is on (mostly) fully clothed fun and games.

Originally called “The Tank” by club members, the pool has been transformed into a one-of-a-kind Chicago event space ideal for creative public and private gatherings. In fact, the room behind the hotel’s grand staircase near Shake Shack now sports a mosaic tile floor, complete with swimming lanes and “Shallow” and “Deep” markers.

Oh, and if you’re looking for a pool table, proceed immediately to Game Room just off the 2nd floor lobby.

 

Q: DO YOU HAVE A HOTEL SPA OR IN-ROOM SPA SERVICES?

A: While we do not operate a spa on the property, we do offer in-room spa services through a carefully curated list of preferred providers. Please contact the Concierge Desk to arrange spa services in the comfort and privacy of your room.

 

Q: DO YOU OFFER GIFT CERTIFICATES?

A: Certainly. And we thank you for sharing the Chicago Athletic Association experience with your friends and loved ones. Please contact the hotel directly at 312-940-3552 for more information.

 

Q: AS A REGISTERED GUEST, CAN I SKIP THE LINE TO CINDY’S?

A: Cindy’s is our rooftop restaurant and open-air terrace overlooking Millennium Park and to our delight, it’s become quite the popular downtown Chicago hot spot for brunch, cocktails and dinner.

As our registered guest, you will have priority access to Cindy’s, although you may still have a bit of a wait if we are at or near capacity. (Hey, it’s your safety, not ours!) You can make an online reservation, or the Front Desk will be thrilled to assist you, as well.

Please note reservations are for dining only. Mangia!

 

Q: DO YOU HAVE A FITNESS CENTER?

A: Great question. What self-respecting hotel with “Athletic” in its name would go without a 24-hour fitness center? Not this one. You’ll find the fitness center on the 9th floor.

We also offer complimentary trainer-led group runs along the lake every Saturday at 8:00 a.m. Personal training or private group sessions are also available upon request. Please contact the Concierge Desk to arrange your session.

 

Q: HOW MUCH DOES WI-FI COST?

A: We gladly provide high-quality, complimentary Wi-Fi for registered guests to use throughout the hotel. We also offer a more robust upgrade that’s ideal for larger downloads and video streaming for just $12.95 per day.

 

Q: WHAT’S THE STORY WITH YOUR BIKES?

A: This is how we roll here—on two wheels—and it’s a great way to play in Chicago. Our complimentary Heritage bikes are loaned out in four-hour increments, based on availability. Reservations are accepted in advance and walk-ups are welcome as well. For more information and reservations, please contact the Concierge at ext. 7014 or the In The Know Desk located on the 1st floor at ext. 4563.

 

 

Rooms and Reservations

 

Q: IS THERE A MINIMUM AGE REQUIREMENT TO CHECK INTO A ROOM?

A: You got it, kid. You’re gonna have to be at least 21 years old to check into the Chicago Athletic Association Hotel.

 

DO YOU PROVIDE ADA-COMPLIANT ACCOMMODATIONS?

A: Yes, we offer accessible rooms with roll-in showers and handlebars. To reserve an accessible room, just let us know when booking your room online or via phone at 312-940-3552.

 

Q: WHY IS A TEMPORARY DEPOSIT HELD ON MY CARD FOR THE ROOM?

A: We do require guests to provide a $200 deposit for incidentals via credit or debit card at check-in, and if there are no incidental charges at check-out, the amount on hold is then released.

 

Q: ARE PETS ALLOWED AT THE HOTEL?

A: Chicago Athletic Association Hotel is pet-friendly and we encourage our guests to travel with their pets. After all, travel is always better with friends, isn’t it? That said, we do have a few requirements and restrictions that must be met in order to allow your pet to play here:

Pet Requirements:
– Pets can be featherweights or heavyweights—but please no more than two pets per room
– Guests with pets must sign an animal waiver form upon check-in
– Service animals are exempt from restrictions

Pet Restrictions:
– By law, pets are not allowed inside our restaurants and bars—but your pets are allowed to congregate and entertain in lobby areas and relax on the floor of your guest room
– By law, pets must be on leash at all times in public spaces—we can’t have our buddies wandering into traffic or getting lost
– We’re proud of our clean Chicago sidewalks, so please be a good citizen and do not use the sidewalks outside the hotel as dog runs or potty areas. Please see the doorman for a place for your pooch to potty.